AT THE END OF HOW LONG IS MY ORDER SHIPPED?
Your order will be shipped within 3 business days. You will receive a confirmation e-mail, from which you can take into account the delivery times announced.
WHAT ARE THE DELIVERY TIMES ?
Our packages are usually delivered between 5 and 12 working days in France and between 7 to 14 working days for other countries. Except DOM-TOM between 3 and 5 weeks. Sometimes the delay is lengthened because of the carrier.
HOW CAN I FOLLOW THE PROGRESS OF MY PACKAGE?
You can track your packages on the website https://global.cainiao.com/, with the number sent by e-mail.
WHAT ARE THE DELIVERY TIMES?
Items are delivered according to the terms and conditions of your local post office and are usually delivered during office hours. (Monday to Saturday, 9am to 5pm).
WHAT HAPPENS IF NO ONE IS AT HOME?
Do not worry, most of our items will be left in your post box if they are small enough and if the postman does not have access to your mailbox, your parcel will be left at your post office so you can To take it out.
IS THERE ANY CUSTOMS COSTS?
There are no customs charges for standard delivery.
I MISSED DELIVERY ADDRESS, WHAT DO I DO?
Do not worry, contact us immediately we will be happy to update it. Just send us your corrected address with your order number and we will change your information.
I HAVE RECEIVED THE SHIPPING CONFIRMATION, CAN I STILL CHANGE THE ADDRESS?
In accordance with our terms and conditions, once an order has been sent from our warehouse, any changes to the order can not be made.
WHY HAVE NOT I RECEIVED MY ARTICLE?
The package must go through the French customs, which can delay its delivery but do not worry, the processing time lasts 2-3 business days. The warranty period of the article lasts 30 working days and the buyer is eligible for return of an order if the item has still not been received.
WHY MY PACKAGE WAS REFERRED TO YOU?
If you have entered a wrong address or if you did not pick up your package at the post office in time, the package will be returned. You must contact us for a return of your package, we will charge you the delivery fee of 10,00 €.
RETURNS AND EXCHANGES:
I DO NOT LIKE MY ARTICLE, CAN I RESEND IT?
Returns are accepted as long as they do not exceed 30 days following receipt of the package. However, all products returned must be in perfect condition and return shipping costs are your responsibility. Attention promotional items are not eligible for returns unless it is a defective item.
CAN YOU REIMBURSE SHIPPING COSTS?
Depending on the article and the reason, refunds can be made after study. (Defective items, error on our part ..)
CAN I RETURN THE ITEM AND EXCHANGE IT?
The exchange is possible, you must send us the order and we send you the exchange article.
CAN I CHANGE MY ITEM AFTER RECEIVING EMAIL SHIPPING CONFIRMATION?
Unfortunately no. All items that have left our warehouse are final and can not be changed.
HOW LONG DOES REFUNDS TAKE?
Refunds can take up to 14 business days, depending on the purchase payment system.
I HAVE ALWAYS NOT RECEIVED MY REFUND?
Please inform us immediately by email if you have not received it after 14 working days.
OTHER QUESTIONS :
WHY I HAVE NOT RECEIVED A CONFIRMATION MAIL?
If you have not received an email confirming your purchase, contact us immediately by our contact form with your full name, address and city of delivery and we will help you to resolve the problem as soon as possible. Sometimes our emails may end up in your junk mail or other folders, we ask you to check them before contacting us.
CAN I CUMULATE MULTIPLE PROMO CODES?
No, it is possible to use one promo code at a time.